Ordering and Delivery Info
Our Autumn Free Delivery Promotion is available to all UK Mainland customers except those in the Highlands and Islands of the UK and UPS extended areas.
If you have trouble placing your order, please call 020 7790 0884.
Our shop remains closed to walk-in custom, please call for further information, thank you.
How to Order
You can place your order using our web shop, emailing your shopping list or phoning our shop. Orders can be placed for collection or dispatch.
We remain closed to shop visitors except for pre-arranged collection.
To shop online please add your required items to the shopping cart, then proceed to the checkout and complete the information required.
You can choose to pay securely online or select telephone payment.
If payment has been made online an automated email will be sent once the order is dispatched. We will contact you if there is a delay in processing or sending the order.
If you have selected telephone payment your order will be sent to us and once we have received it and selected the items we will telephone you to take payment and organise a convenient delivery date with you.
If we cannot contact you by telephone, we will confirm your order by email and ask you to contact us to make payment.
If you wish to place an order for collection from our shop, please wait until we have confirmed it is ready for collection before visiting.
We ask that if possible, collections are made between 10am and 4pm, Monday to Friday.
if there's anything you can't find on our web shop or you would prefer to speak to us prior to placing an order, please call us on 020 7790 0884.
Our shop hours are 10am to 4pm. We are not open at Weekends and Bank Holidays.
Please note, we are currently not open to shop walk-in visitors except for pre-arranged collection. If you wish to discuss anything prior to purchase, please do so via email or phone in the first instance. We will do our utmost to provide all help possible.
If you have any queries once you have placed an order please email us at firstname.lastname@example.org quoting your reference number in all correspondence, and a contact telephone number.
We are open Mondays to Fridays 10am till 4pm, closed on Saturdays, Sundays and Bank Holidays.
Delivery information (times exclude holiday periods)
International delivery is made via courier (Normally UPS), with calculation of delivery costs based on the weight of the order (up to 20kg) and the destination. This cost of goods and delivery will be displayed when placing an order on our website. (This cost will not include taxes and duties).
Please note, certain items may not be available for international shipping.
Please contact us if you require more information on international deliveries.
Delivery of goods purchased from AP Fitzpatrick to mainland UK addresses will normally be within 3 to 14 days, subject to availability.
In exceptional circumstances, if delivery is delayed AP Fitzpatrick will attempt to inform the customer.
We offer a full UK-wide mail order service by courier. Orders dispatched by courier are normally allocated a tracking number, which can be provided upon request. For UK Islands and Highlands addresses delivery will incur an additional cost.
Royal Mail may be used to dispatch small items, excluding hazardous, flammable, high value goods and large volumes of liquid.
All orders received by website or email are processed during our shop opening hours.
Large or bulky items can be delivered subject to quotation. Please contact us for more information.
Bespoke products and materials are subject to individual lead times and carriage costs.
For large Workshop-made Canvases being sent outside of London, we recommend customers arrange collection from our London shop, although we are happy to get quotations from a trusted independent art carrier for you. We suggest customers contact us before ordering to discuss delivery arrangements.
Please contact us if you require more information on UK deliveries.
For heavier orders please send your order by email, including your full address and contact details so that we can confirm the shipping costs.
If a delivery cost is not displayed when placing an order, we will need to contact you once the order is placed to confirm the delivery cost, at which point you may choose to proceed or amend the order.