Terms & ConditionsAP Fitzpatrick Ltd AP Fitzpatrick Fine Art Materials 142 Cambridge Heath Road London E1 5QJ Tel: 020 7790 0884 Email: info@apfitzpatrick.co.uk VAT No. 435 9741 66 Welcome to the AP Fitzpatrick website, thank you for visiting and we hope you enjoy shopping with us. By browsing and purchasing items from this website you are automatically agreeing to the terms and conditions of the site as set out below. We therefore recommend you read through the information and contact us if you have any concerns regarding its content. If you do not agree to these terms and conditions, then the use of the website is not permitted. Suitability of use AP Fitzpatrick Fine Art Materials supply products and raw materials that are intended for professional use. It is the customers’ responsibility to ensure that goods purchased are suitable for their particular requirements, that any health and safety guidelines relating to the use of materials are followed and that the goods are received in an acceptable condition. Some of the materials we supply are of a hazardous nature. When these items are ordered, AP Fitzpatrick reserves the right to contact customers to discuss the order in more detail, at which point we may be able to suggest alternatives as necessary. We reserve the right to refuse to supply certain products or materials listed on the AP Fitzpatrick website. Many of the products supplied by AP Fitzpatrick are made from substances of natural origin, whose behaviour can vary from batch to batch, in different environments and according to the way in which they are utilised. AP Fitzpatrick cannot be held responsible for any adverse effects caused to artworks or persons from the use of any of our products. AP Fitzpatrick’s liability is confined to the value of goods alone where they are deemed faulty. We will not entertain claims for the value of artworks alleged to have been adversely affected by the use of any product supplied by us. We take utmost care to wrap and pack goods for dispatch to minimise risk of damage to products in transit. Care must always be taken when opening parcels (particularly in the unlikely event goods have been damaged in transit) so as to avoid spillage, damage to goods and/or damage to other property (i.e. clothing, soft-furnishings etc.). Damage caused by carelessness when opening parcels will not be compensated for by AP Fitzpatrick Fine Art Materials. Order Processing By placing an order online, a contract is created between the customer and AP Fitzpatrick. The steps required in creating this contract are as follows: • You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the order process by a series of simple instructions on the Website. • We will send you an order acknowledgement email detailing the products you have ordered. • The contract between you and us is completed upon the despatch to you of the Products ordered, unless we have notified you that we do not accept your order, or you have changed or cancelled the order by contacting us within 24 hours of placing the order. Non-acceptance of an order may be a result of one of the following: • The product you ordered being unavailable from stock. • If we are unable to obtain authorisation for your payment. • A pricing or product description error is identified in your order. • You not meeting the eligibility to order criteria set out in the main Terms & Conditions. All correspondence throughout the order process will be conducted in English. Credit/Debit Card Payment We accept the following credit and debit cards as payment: Visa, Visa Electron, MasterCard, Maestro, American Express and JCB. AP Fitzpatrick Fine Art Materials will take payment at the time the order is placed online including for any items on back order, unless the option to pay by telephone order is selected . Payment is processed on dispatch for orders submitted by telephone, email or by post. If you are shopping from outside of the UK, place your order and your credit card company will convert the transaction to your own currency. All transactions will be charged in pounds sterling and will be converted at the then current applicable exchange rate by your credit card company. Paying by Cheque If you wish to pay by cheque, please select the option to pay by telephone order, then confirm you will be sending a cheque by email or by calling us. Please make the cheque out to AP Fitzpatrick Fine Art Materials. The processing time will be delayed by however long it takes for the cheque to reach us and the order will not be dispatched until the cheque has cleared. The address to send cheques to is: AP Fitzpatrick Fine Art Materials, 142 Cambridge Heath Road, London E1 5QJ. Refund Policy Justifiable returns must be notified to us within 7 days of receiving your order. If you wish to make a return, please contact us before returning goods. Credit notes or refunds can be issued for the justified return of goods purchased from AP Fitzpatrick Fine Art Materials, provided they are accompanied by the original invoice and are returned in a saleable condition within 28 days of the receipt of your order. The return of such items including cost of postage is the full responsibility of the customer, and the goods must be securely packaged to ensure that they arrive back to us undamaged. Short-falls or order errors should be registered within 3 days of receiving your order. Unjustified returns are subject to our agreement and will entail a 15% handling fee. Delivery information (times exclude holiday periods) Delivery of goods purchased from AP Fitzpatrick to mainland UK addresses will normally be within 3 to 14 days, subject to availability. In exceptional circumstances, if delivery is delayed AP Fitzpatrick will attempt to inform the customer. We offer a full UK-wide mail order service by courier. Orders dispatched by courier are normally allocated a tracking number, which can be provided upon request. For UK Islands and Highlands addresses delivery will incur an additional cost. Royal Mail may be used to dispatch small items, excluding hazardous, flammable, high value goods and large volumes of liquid. All orders received by website or email are processed during our shop opening hours. Large or bulky items can be delivered subject to quotation. Please contact us for more information. Bespoke products and materials are subject to individual lead times and carriage costs. For large Workshop-made Canvases being sent outside of London, we recommend customers arrange collection from our London shop, although we are happy to get quotations from a trusted independent art carrier for you. We suggest customers contact us before ordering to discuss delivery arrangements. Please contact us if you require more information on UK deliveries. International delivery is made via courier, with calculation of delivery costs based on the weight of the order (up to 20kg) and the destination. This cost will be displayed when placing an order on our website. For heavier orders please send your order by email, including your full address and contact details so that we can confirm the shipping costs. If a delivery cost is not displayed when placing an order, we will need to contact you once the order is placed to confirm the delivery cost, at which point you may choose to proceed or amend the order. Please note, certain items may not be available for international shipping. Please contact us if you require more information on international deliveries. Complaints If you have any complaint regarding the services provided by AP Fitzpatrick, you should firstly email us at info@apfitzpatrick.co.uk and outline the details. Please address your email to Alan Fitzpatrick and include your contact details and telephone number. If your complaint is regarding a specific order placed through our shop, please also include your order number. We will attempt to resolve any issues as soon as possible directly with you. Copyright statement All content (text and images) on apfitzpatrick.co.uk is the property of AP Fitzpatrick Fine Art Materials. Permission is granted to reproduce text and images found on apfitzpatrick.co.uk for personal and educational use only. Commercial copying, hiring, lending is prohibited. Any infringement of these rights will be investigated. Our Rights AP Fitzpatrick Fine Art Materials reserves the right to modify or withdraw any part of the website and any product listed with or without prior warning, temporarily or permanently. If changes to the website or any products are made without prior notification to our customers, it is the responsibility of the customer to ensure that they are aware of such changes, and by continuing to purchase affected goods you are expressing your acceptance of these changes. AP Fitzpatrick reserves the right to contact customers in regards to any details relating to their order. AP Fitzpatrick reserves the right to cancel orders. If you do not agree to any changes to our terms and conditions then you must contact us before placing your order. Back Orders and Special order items If your item is not in stock, we will attempt to contact you. Your order may be delayed if we are expecting a delivery of the goods to our store. Alternatively, we may choose to send the out of stock item(s) when available, you can choose an alternate item or it can be removed from your order. Out of stock items will be charged for at the time of the submitting of the order (unlike telephone and postal orders). If the delay in supply deems the products in question to be no longer required, a refund or credit note can be issued, provided the goods are returned with original invoice as specified in our Refund Policy. Some items listed on our website are marked as ‘special order’ items and such products are not held in our general stock. If you choose to purchase one of these items there is likely to be a delay on your whole order until the special order item has arrived from our suppliers. We will contact you to confirm after receiving your order and then contact to confirm arrival of the item before dispatch. Special order items are non-returnable and non-refundable. If you are looking for an item produced by a manufacturer that supplies other products that are for sale on our website, please contact us as we may be able to supply the item to you as a special order. VAT Value Added Tax at a rate of 20% is added to all orders within the EU. VAT will be removed for customers ordering from outside of the EU. Descriptions of Products We will take all reasonable care to ensure that all Product details, descriptions and prices appearing on the Website are correct at the time of entry on to the website. Colour swatches displayed on the AP Fitzpatrick website will give a rough indication of the colour of the product listed, however no colour viewed online can be said to be totally accurate due to the variety of computer monitor and device display options available. The customer orders unfamiliar colours at their own risk, and the costs of any returns are the responsibility of the buyer if the actual colour received is not appropriate for the customer's requirements. We always aim to keep the Website as up to date as possible, however the information including product descriptions appearing on this website at any given time may not always present the most current details when you place an order. We cannot confirm the price of a Product until your order is accepted by us. We reserve the right to alter prices at any time. In the unlikely event that a price has been entered incorrectly on the website our customer service team will contact you as soon as possible to inform you of the correct price. You are under no obligation to continue with the order at that point. If you wish to confirm any prices or product information prior to placing the order, please do contact us. Site Security & Privacy Policy This privacy policy sets out how AP Fitzpatrick Fine Art Materials uses and protects any information that you give AP Fitzpatrick Fine Art Materials when you use this website. AP Fitzpatrick Fine Art Materials is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. AP Fitzpatrick Fine Art Materials may periodically make changes to this policy. What we collect: We may collect the following information: • Name and payment details • Contact information including email address • Demographic information such as postcode, preferences and interests • Other information relevant to customer surveys and/or offers What we do with the information we gather: We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: • To process your order and obtain payment • Internal record keeping • We may use the information to improve our products and services • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided Security: We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Our Website is powered by ekmPowershop, which has taken security measures to ensure that our customers are protected against loss, alteration or misuse of any data entered into our online shop. When placing and paying for your order online, you will be taken to the ClearAccept payment gateway, where you will enter your credit or debit card details. The webpage for this is encrypted and all details entered are securely handled by ClearAccept. AP Fitzpatrick does not see or hold any credit card information for transactions completed online. When making payment by Telephone, AP Fitzpatrick will take credit card details directly from the customer over the phone, only for the purpose of processing payment for orders. Credit card details are not retained once payment has been processed. How we use cookies: When browsing the internet and using online services, small amounts of information are sometimes placed on your web enabled device, including small files known as cookies. They cannot be used to identify you personally. A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies are used to improve services for you, for example: - Enabling a site to recognise your web enabled device so you don't have to repeat information already given. - Recognising that you may already have entered a username and password so you don't need to enter this every time your requested. - Measuring how many people are using the site and which pages they most often visit, so usability can be improved. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Links to other websites: Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. Controlling your personal information: You may choose to restrict the collection or use of your personal information in the following ways: • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to us. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect. « Back |